FAQ'S - FREQUENTLY ASKED QUESTIONS

A: You can buy Madd Gear products right here on NZ.MADDGEAR.COM. We ship all New Zealand based orders out of our warehouse in Auckland, NZ & orders will be shipped same day if received before 2pm! If you want to see the product in person, we also have a vast dealer network that often has what you are looking for local to your area.

A: Unfortunately, due to the large amount of inquiries received daily we are unable to respond to all of them. The best way to apply for sponsorship is by submitting an application here with information on your riding history. MADD GEAR is always on the lookout for up and coming talent!

A: If you have a specific question relating to one of our products you can always contact us directly or alternatively drop a question on our social media channels. We'll get back to you generally within 24 hours on business days. Alternatively, check out our support page - here.

A: In a warranty related situation your first point of contact should be the place of purchase. The store can pass on the details of the claim to us and we can advise of a suitable solution. Alternatively, you can always contact your local MADD GEAR office for advice.

*Wear & Tear Explained: Madd Gear products are tough, durable and tested to withstand normal use but are not impervious to damage. Madd Gear scooter decks are extruded from 6061 Aluminum and then Heat Treated to strengthen the material further. This material is light and strong but is also softer than cement and stone often found in ledges at skate parks. Grinding the scooter deck along these surfaces will wear away the material and compromise the construction. This is not classed as a manufacturer’s defect and will not be covered under warranty.

A: All warranty claims are reviewed on a case by case basis and can only be processed if you retain your proof of purchase or receipt. If you would like to file a warranty claim, please contact the retailer where you purchased the product from or alternatively contact us here.

The Madd Gear Manufacturer’s warranty covers all manufacturing defects or faults but excludes misuse of the product, modifications to the product in any way including incorrect installation or damage caused by wear and tear.

Consumable parts are not covered under warranty including handlebar grips, bearings and grip tape which will wear over time during normal use. These consumable parts are covered if received in a defective state and a claim placed before the product used.

SCOOTER DECKS: (6 Months from Date of Purchase).

Covered – Snapping or cracking of the deck or welds.

Not Covered – Damage caused by misuse and abuse. Scratches or fading of finishes. Modifications to any part of the deck or damage caused by a lack of maintenance as well as wear from grinding rough surfaces.

CHROMOLY BARS: (90 Days from Date of Purchase).

Covered – Bending or breaking of the bars within the warranty period.

Not Covered – Bars that have been modified by cutting down. Scratches and chipping of finishes. Bars with visible signs of impact from the scooter landing incorrectly or being thrown.

TITANIUM BARS: (90 Days from Date of Purchase).

Covered – Bending or breaking of the bars within the warranty period.

Not Covered – Bars that have been modified by cutting down. Scratches and chipping of finishes. Bars with visible signs of impact from the scooter landing incorrectly or being thrown.

ALUMINIUM BARS: (30 Days from Date of Purchase).

Covered – Cracks in welds and defects in finishes.

Not Covered – Bars with less than 2” of fork steer tube up inside them. Bars that are modified in anyway including cutting down. Scratches and chipping of finishes. Bars with visible signs of impact from the scooter landing incorrectly or being thrown.

Disclaimer: If running SCS, an internal shim must be used to strengthen against impacts and material fatigue in line with the clamp. Aluminiun Bars are designed and manufactured using lightweight materials for riders who want the lightest setup possible and know how to ride smoothly. Impacts from dropping and losing control of the scooter will cause damage to the bars and this will not be covered under warranty.

FORKS: (90 Days from Date of Purchase).

Covered – Bending or breaking.

Not Covered – Stripped or bent axle bolts. Forks that have been modified in any way. Misuse or incorrectly setup compressions and headsets.

CLAMPS: (90 Days from Date of Purchase).

Covered – Breaking of clamp body.

Not Covered – Stripped or cross threaded bolts. Stripped bolt heads caused by incorrect size or damage tools. Scratches or damage to finishes.

WHEELS: (90 Days from Date of Purchase).

Covered – Dehubbing where the PU disengages with the wheel hub.

Not Covered – Chunking where pieces of polyurethane break away from the wheel caused by landing sideways or riding on rough surfaces. Flat spotting caused by braking too hard and skidding the rear wheel. Consumable wheel bearings unless defective at time of purchase.

BRAKES: (30 Days from Date of Purchase).

Covered – Snapping or cracking of the brake.

Not Covered – Wear due to excessive use. Hardware damaged by improper installation including cross threaded bolts.

SKATEBOARDS: (12 Months from Date of Purchase).

Not Covered - 

Normal wear and tear in the form of:

– Tail or nose wear from dragging your Madd Gear Skateboard

– Damage due to impact on curbs or other objects

– Damage from extreme temperature changes, water, or moisture

– Warping as a result of exposure to heat, snow, rain, or immersion in water

– Edges chipping or cracks from impact to foreign objects

– Stress cracks in the surface plies that are not deemed to be defects and do not affect the structural integrity of your Madd Gear Skateboard

Breaks due to:

– User error in assembly of your Madd Gear Skateboard or components

– High impact tricks

– Any sort of intentional breakage

Other items:

– Physically modifying your skateboard (chopping, redrilling, etc.)

– Factory seconds

– Damage during shipping process (this responsibility lies with the carrier)

– Grip tape replacement or repair (though we are happy to point you in the right direction)

– Boards bought second hand

DRIFT TRIKE: (12 Months from Date of Purchase).

Not Covered - 

Normal wear and tear in the form of:

– Punctured tire tubes in front wheel.

– Worn tread on 16” front tire.

– Worn rear fat-tread wheels.

– Damage from extreme temperature, water, or moisture.

– Crank arm thread from incorrect installation of pedals.

– Worn brake cables or brake pads.

– Physically modifying your MG Drift Trike.

Breaks due to:

– User error in assembly of your Madd Gear Drift Trike or components including installation of front brake.

– High impacts from sliding into an object.

– Any sort of intentional breakage.

Covered -

– Manufacturing defects as deemed as such.